CUSTOMER SATISFACTION

Customer Satisfaction – assessment of QoE per-customer, per-service and per-device. That gives operators customer satisfaction measurements and churn predictions specific to different grouping/profiling alternatives (i.e., per-consumer or enterprise group).

Customer Experience Distribution (past 60 min)

The solution provides intelligent knowledge for different organizations such as for product management a unique visibility into services and devices linked to the delivered quality of experience. After all, the continued uptake of services or devices will correlate directly to customer satisfaction, which means "right-first-time" launching of products will become increasingly critical. Without it, customers will drop out as soon as they experience problems with new services. Once lost, they will be difficult to lure back.

Samsung GT i8000(top) benchmark versus Nokia N8(bottom)