SERVICE QUALITY

Service Quality – for any service, be it messaging, browsing, streaming video (including the end-user content and technical delivery perspectives). The solution provides measures for service quality, including a breakdown for each supporting service that is part of the delivery chain. It also detects revenue leakage and performs charging verification.

Traditional solutions do little more than bitpipe or equipment monitoring focused on availability and technical KPIs. They fail to deliver meaningful results pertinent to the end-user service, content and customer. Iptune focus availability and performance taking into account each node and application that is part of the end-user service delivery, pinpointing issues impacting the quality and performance degradation.

Service Performance is an important measure of end user experience. Responses to service attempts need to come fast in order to maintain good end user experience – for the end user the only thing that matters is how quickly the content reaches the terminal.

Correlated Availability Index

Correlated Performance Index – the only true SLA measure

Iptune provides a holistic view of the complete service portfolio, as well as end-users' consumption patterns, and indicators of the overall experience triggered by different methods of content delivery (over different devices and network elements).

Service providers will be able to carefully analyze service usage, the delivered service quality and how it correlates to customer experience, devices and overall content profiles—especially on off-deck services.

The bottom line is that operators seeking to understand customer experience and service quality have to be able to do session specific traffic monitoring beyond the so-called data network entry point (Gi/Gn interface). Then, performance problems can be measured for each supporting service, as well as ensuring revenue leakages issues and to get detailed information about which customers have experienced poor quality and why.